Boost My Reviews respects your privacy. This policy explains how we handle personal information in accordance with New Zealand's Privacy Act 2020 and its information privacy principles.
1. Who we are and the scope of this policy
Boost My Reviews provides tools that help businesses collect, monitor, manage and display customer reviews. This policy applies to our marketing website, account application, services, support communications and related interactions.
Businesses using our platform may upload or connect information relating to their own customers. In that situation, the business controls why the information is used and Boost My Reviews processes it to provide the requested service.
2. Information we collect
The information we collect depends on how you interact with us and may include:
- Account and delivery information: your name, email address, login details, business name, contact details, delivery address and account preferences.
- Enquiries and support: information you provide through our contact form, email or support conversations, including your message and phone number where supplied.
- Business and review data: connected business profiles, reviews, ratings, customer feedback, review request details, QR or NFC destination links and content you choose to manage through the service.
- Your customers' information: names, email addresses or phone numbers that a business supplies when using email, SMS or other review-request tools. The business is responsible for having authority to provide and use this information.
- Billing information: plan, subscription and transaction records. Full card details are handled by our payment provider and are not stored by us.
- Technical information: IP address, browser and device information, timestamps, pages viewed, referring pages, security events and diagnostic logs.
- Cookies and similar technologies: information described in our Cookie Policy.
Please avoid submitting sensitive personal information unless it is necessary for us to provide the service or respond to your request.
3. How we use information
We use personal information only where it is reasonably necessary for a legitimate business purpose, including to:
- create and administer accounts and subscriptions;
- provide review monitoring, collection, display, analytics, AI-assisted features and related tools;
- send review requests on a business customer's instructions;
- prepare, personalise and deliver included QR, NFC, sticker, card or counter-stand products;
- process payments and maintain financial and tax records;
- answer enquiries and provide customer support;
- send service notices, security alerts and important account information;
- protect the platform, prevent fraud and investigate misuse;
- understand usage and improve our website, products and customer experience; and
- send marketing communications where permitted and provide an unsubscribe option.
5. Overseas service providers
Some service providers may process or store information outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected by safeguards comparable to those required under the Privacy Act 2020, or otherwise handle the disclosure as permitted by law.
6. Data retention
We retain information only for as long as it is reasonably needed to provide the service, maintain legitimate business and security records, resolve disputes, and meet legal, accounting or tax obligations. Retention periods vary depending on the type of information and why it was collected.
When information is no longer required, we take reasonable steps to delete it or make it anonymous.
7. Security
We use reasonable technical and organisational safeguards designed to protect information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include encrypted connections, access controls, logging, backups and restricted staff access.
No internet service can guarantee absolute security. If a privacy breach occurs, we will assess it and notify affected people and the Office of the Privacy Commissioner where required by law.
8. Your privacy rights
Under the Privacy Act 2020, you may ask us to provide the personal information we hold about you and request correction if it is inaccurate or incomplete. We may need to verify your identity before responding.
You may also ask us to delete information. We will consider the request and remove information where required or where it is no longer reasonably needed, subject to any legal and operational retention requirements.
To make a request or raise a concern, email sales@boostmyreviews.co.nz. If we cannot resolve a privacy concern, you may contact the Office of the Privacy Commissioner.
9. Marketing communications
We may send information about Boost My Reviews where you have asked to receive it or where otherwise permitted. You can unsubscribe using the link in a marketing email or contact us. We may still send non-promotional messages needed to operate your account or provide the service.
10. Changes and contact
We may update this policy when our services, providers or legal obligations change. The latest version will always be published on this page with its updated date.
For questions about this policy or our privacy practices, contact Boost My Reviews at sales@boostmyreviews.co.nz.